Testimonials

Pbtech are amazing. Pbtech are amazing.

Saad Malik in Procurement, assisted me with an urgent order to replace a server RAID hard drive. Saad was very professional, kept me informed all the way and managed the purchase and delivery with great efficiency. Many thanks. Saad Malik in Procurement, assisted me with an urgent order to replace a server RAID hard drive. Saad was very professional, kept me informed all the way and managed the purchase and delivery with great efficiency. Many thanks.

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You have a very happy customer after being look after by Jason Nicholson in the Christchurch central shop

I have a very hard of hearing problem and have difficult in hearing the radio from my bedside clock radio .I phoned you Christchurch ...view more hi
You have a very happy customer after being look after by Jason Nicholson in the Christchurch central shop

I have a very hard of hearing problem and have difficult in hearing the radio from my bedside clock radio .I phoned you Christchurch branch last Sunday 24th August and spoke to Jason who understood what was required suggested I bring the clock radio in just to make sure /I did that and was really impressed with his service .he ordered the part from Wellington i am still waiting to hear that it has arrive .He also advised that I would need blue tooth headphones
He advised when the part arrives to come in and he would set it all up for me

i was so wrapped with his great service and care for me that I have taken a lot of time to find out how to let the managers know the great service he gave me I really appreciated very much

Please ensure that the Christchurch central manager and the higher ones are fully aware of this young man's ability to look after customers like he did for me I would give him 110 out of a 100

Great deal great service thanks Jason please can you let me know you have received this if possible thanks

Miles Ruddenklau

Pb tech is my favourite stationary shopping store. Always good service! Pb tech is my favourite stationary shopping store. Always good service!

Everything easy to organize. Even if we want to change address and items. Thanks Saad for making my job easy to do. Everything easy to organize. Even if we want to change address and items. Thanks Saad for making my job easy to do.

All of the sales people who have helped me purchase products recently have been really awesome! Great work team :) All of the sales people who have helped me purchase products recently have been really awesome! Great work team :)

Thank you for a painless and speedy replacement process! Thank you for a painless and speedy replacement process!

Great service from Saad Malik, he found the part that I would like to purchase quickly. Great service from Saad Malik, he found the part that I would like to purchase quickly.

Great service from Saad Malik, product was out of stock and he made it arranged for me without delaying and placed order from vendor/suppliers. Good to have you as my sales Person. Great service from Saad Malik, product was out of stock and he made it arranged for me without delaying and placed order from vendor/suppliers. Good to have you as my sales Person.

Great experience from Hornby PBT Sales Rep Nickole M on 31st July 2024 whilst deciding on Laptop purchase. She was very helpful and honest, especially clarifying with PBT Technical colleagues specific requests for future hardware upgrade options....view more Great experience from Hornby PBT Sales Rep Nickole M on 31st July 2024 whilst deciding on Laptop purchase. She was very helpful and honest, especially clarifying with PBT Technical colleagues specific requests for future hardware upgrade options. Very happy with HP PROBOOK Laptop and service received from PBT Hornby.

Great service from Saad Malik, quick to find the part i required and place it on order for us. Thanks PB Tech for another top notch service! Great service from Saad Malik, quick to find the part i required and place it on order for us. Thanks PB Tech for another top notch service!

Was looked after by Saad Malik - an awesome customer experience. Extra Mile stuff.
Thanks Team. Impressed and very grateful.

Thanks,
Piotr Was looked after by Saad Malik - an awesome customer experience. Extra Mile stuff.
Thanks Team. Impressed and very grateful.

Thanks,
Piotr

Geeez guys, I ordered a product from Palmerston North via the net on Sat afternoon, and before I could wash the sleep from my eyes on Monday at 8.30 am, (in Napier) there was a courier man wanting a signature at my front door. Outstanding, excellent...view more Geeez guys, I ordered a product from Palmerston North via the net on Sat afternoon, and before I could wash the sleep from my eyes on Monday at 8.30 am, (in Napier) there was a courier man wanting a signature at my front door. Outstanding, excellent product, super-fast service. - thank you.

By: J0hn 23/07/24

Ended up with 2 items as one was very delayed post payment from a 3rd party retailer,
Who didn't tell me of this until after I paid.
PB TECH accepted the return of unopened item, no drama weeks later when it eventually arrived
Gave me a free retu...view more Ended up with 2 items as one was very delayed post payment from a 3rd party retailer,
Who didn't tell me of this until after I paid.
PB TECH accepted the return of unopened item, no drama weeks later when it eventually arrived
Gave me a free returns label.

Too easy.

Special thanks to : Anish Mestry for being fair and reasonable. Great customer service.

Big Thanks to Saad Malik who helped me with a large order and had it cleared and proceed within a day! Big Thanks to Saad Malik who helped me with a large order and had it cleared and proceed within a day!

I want to thank Yong of PBTech Petone. I bought two monitors and both proved to be faulty. Yong was very helpful and knowledgeable and he researched what he wasn't sure of. He helped me find replacement monitors for the faulty pair. I also needed...view more I want to thank Yong of PBTech Petone. I bought two monitors and both proved to be faulty. Yong was very helpful and knowledgeable and he researched what he wasn't sure of. He helped me find replacement monitors for the faulty pair. I also needed some speakers. The ones I was interested in were not on display (no room) and in spite of that he managed to set them up for me to hear. I bought them. It was a pleasure dealing with such a nice person. Thank you Yong.

Would just like to thank Marcus Kan for his impeccable service. When speaking to Marcus I was already very annoyed with other customer service representatives related to an online order of mine. Marcus stayed calm, asked all the right questions and...view more Would just like to thank Marcus Kan for his impeccable service. When speaking to Marcus I was already very annoyed with other customer service representatives related to an online order of mine. Marcus stayed calm, asked all the right questions and didn't make promises he didn't intend to keep, gave me feedback within minutes, and even managed to arrange an urgent delivery for me within minutes after speaking to him. Thanks again Marcus. You've definitely restored my faith in PB Tech.

Had a memory failure on a eufy security cam. Eufy directed me to PB Tech (as supplier) to resolve.
...view more Had a memory failure on a eufy security cam. Eufy directed me to PB Tech (as supplier) to resolve.
After a bit of back and forth, the unit was returned for assessment. I got regular progress updates, and (most surprisingly) a replacement (not repaired) unit.
Would I recommend PB Tech to someone else? Definitely.
Thanks team.

Smooth interaction online, easy straight forward process. Smooth interaction online, easy straight forward process.

I'd like to recognize the online support I recieved from Jaxon Elder recently, he was very prompt with my requests and helped find a desirable solution though he did not have much from me to work with (e.g. I had no account at the time of issue). And...view more I'd like to recognize the online support I recieved from Jaxon Elder recently, he was very prompt with my requests and helped find a desirable solution though he did not have much from me to work with (e.g. I had no account at the time of issue). And it was definitely a tricky request on my part. I wouldn't usually try my luck with the request I had with other retailers but know PBT to be rather reasonable with their customers which has been proven again with this experience. Thanks Jaxon!